We want you to get the best out of your membership and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions.
If you sign up to any of our other services extra terms and conditions may apply.
These terms and conditions apply to all our members.They are necessary to make sure we can offer an enjoyable and safe environment for everyone.
Membership Terms & Conditions
As a member you agree to comply with the rules with regards to use of the facilities, opening hours and your conduct. Buzz may make reasonable changes to these rules, from time to time, and we will give notice of these changes.
Members wishing to report on accidents, incidents, or problems with services should contact a Buzz staff member or can email firstname.lastname@example.org in confidence.
In the event of a breach of membership rules and regulations Buzz reserves the right of admission and may reserve the right to require any member or guest to leave the premises. Any member found in breach of rules or committing an illegal act will be asked to permanently leave the premises and be barred from ever entering the premises again.
You are entitled to use the facilities and services available under your category of membership. Depending on which membership you select and at what length, you will have access to the facilities and services. Each category of membership may have certain entitlements which only apply to that category of membership. All memberships are non-transferable & non-refundable.
MEMBERSHIP CHANGES, SUSPENSIONS & CANCELLATIONS
Changes to memberships are possible if you want to upgrade your membership level. Changing from a short term to long term membership is only possible by starting a new contract.
Suspension or cancellation of a membership is not possible within the contracted period, however, if exceptional circumstances apply individual requests will be considered. Please note you may be asked to show proof of your exceptional circumstances.
PRICES & PAYMENTS
Prices are kept up to date on our website and at the Hive. The price you sign on for is valid for your contracted period. In the event of a membership price increase, you would not occur the increased fee until your contract ends and you renew your membership.
Membership commences on the day of your choosing.
The first payment is taken on your day of signing.
Payments for ongoing memberships will then be charged on a monthly cycle until the contract expires.
Memberships are based on a calendar month (eg if you join on 17 January you have until 16 Feb).
Bank Card Direct Debit Payments
On selecting a monthly payment membership option, members will be required to pay the the 1st-month membership fee in advance.This is a recurring monthly charge. Membership fees will be debited from the member’s account, using their given details, on or around their join date each month from the term start date. Members are required to keep their account in funds to meet these payments. Buzz Performance reserves the right to cancel membership if payment is not received. We must be informed of any changes in personal information ie- address, telephone number, email etc. We do not accept responsibility for non- delivery of any advices, written notifications, or other correspondence in the event that you neglect to advise us of these changes.
RISK, SAFETY & HYGIENE
RULES & REGULATIONS – GYM
We will provide you with an introduction in how to use the equipment.
Our VOD Exercise Library is available to check how to perform many exercises.
Our opening hours change throughout the year from season to season, please check the website for up to date hours. During opening hours, a member of the Buzz team will be on premises to assist members.
Gym Booking Policy
We limit the number of members in the gym at any one time. For this reason, it is necessary to book a place using our online booking system. If you can’t make it to your booked session, please cancel your reservation within 24 hours of your starting time so that someone else can experience the great workout you’ll be missing.
CODE OF CONDUCT – GYM
RULES & REGULATIONS – CLASSES
Our group session timetable changes throughout the year from season to season. Please check the website for up to date information.
Class Booking Policy
Our classes have limited spaces & equipment and are and subject to availability.
For this reason, bookings must be made using our online booking system. If a chosen class is fully booked, you can choose to be placed on the waitlist. You will be automatically entered to the class as cancellations occur and will be notified by email. If you no longer wish to take this space in the class you must also cancel.
If you can’t make it to your booked class, please cancel your reservation within 36 hours of a class’s starting time so that someone else can experience the great workout you’ll be missing. If you cancel before 36 hours your credit will go back onto your account. If you cancel less than 36 hours before your class you credit will be forfeited.
CODE OF CONDUCT – CLASSES
GENERAL RULES & REGULATIONS
Lockers are provided for the use of members.
Lockers may not be used overnight. Members who do so are liable to find that the lockers are opened and locker contents removed. Removal of such items is strictly at the members own risk. Buzz will have no liability for goods taken from the changing rooms or lockers.
Parking onsite is subject to availability and members are required to follow the building as well as traffic rules for parking. Buzz Performance is not responsible for any damage or tow of your personal vehicle. There is public parking around the area and there are 2 bus stops in close proximity. In our pledge for the planet we encourage you to walk, jog or bike to the gym as part of your workout routine.
Fire exits are clearly marked throughout the building. If there is a fire or if you hear the fire alarm, you should make your way out of the premises through the nearest possible exit to the advertised assembly point in the car park. If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened immediately.
Damage unlawful or accidental
You are responsible for any damage and agree to pay for any loss or damage to the facilities, its property, fixtures, fittings, premises and/or services through a will full, wrongful or neglecting act. The premises has CCTV cameras recording (not in the toilets and change rooms). Video recording for any specific incident may be released to Police services.
No Smoking is permitted on the premises.
Animals are not permitted on the premises, except guide dogs.
Children under the age of 18 are not permitted to use the gym without permission of the directors and parental consent.